Summary: Alfa Hosting collects data necessary to provide our services, process payments, and improve your experience. We do not sell your personal data to third parties. You have full rights to access, correct, or delete your data at any time.
1. Introduction
Alfa Hosting LLC ("Alfa Hosting", "we", "us", or "our") operates the website alfa-hosting.com and provides web hosting, VPS, dedicated server, enterprise server, and storage server services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.
By accessing our website or creating an account, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.
2. Data We Collect
2.1 Information You Provide
- Account data: Name, email address, phone number, company name, and billing address provided during registration.
- Payment data: Credit/debit card details, PayPal account, or other payment information. Payment data is processed by our PCI-DSS-compliant payment processors and is never stored on our servers.
- Support communications: Messages, tickets, and live chat transcripts submitted to our support team.
- Identity verification: Government-issued ID where required by law or fraud prevention.
2.2 Data Collected Automatically
- Log data: IP address, browser type, operating system, pages visited, referrer URL, and timestamps.
- Device data: Hardware model, screen resolution, and browser capabilities.
- Cookies and tracking: Session cookies, preference cookies, and analytics identifiers. See Section 5 for details.
- Server usage data: CPU, RAM, bandwidth, and storage consumption on provisioned services.
2.3 Data from Third Parties
- Fraud-detection signals from payment processors and identity verification partners.
- Public WHOIS data related to domain registrations.
3. How We Use Your Data
We use the information we collect to:
- Provision, operate, and maintain your hosting services.
- Process payments and send billing invoices and receipts.
- Respond to support requests and troubleshoot issues.
- Send transactional emails (service alerts, renewal reminders, security notices).
- Send optional marketing emails — only with your explicit consent, and you may unsubscribe at any time.
- Monitor network security, detect abuse, and prevent fraud.
- Comply with legal obligations including anti-money laundering (AML) and know-your-customer (KYC) requirements.
- Improve our services through aggregated, anonymised analytics.
4. Data Sharing
We do not sell, rent, or trade your personal data. We share your data only in the following circumstances:
- Service providers: Payment processors (Stripe, PayPal), data centre operators, and monitoring tools — bound by data processing agreements.
- Legal compliance: When required by law, court order, or governmental authority.
- Abuse prevention: IP addresses and relevant logs may be shared with network operators to investigate abuse reports.
- Business transfer: In the event of a merger or acquisition, your data may transfer to the new entity, with notice provided in advance.
5. Cookies
We use cookies and similar technologies to operate our website and client portal. Essential cookies are required for the site to function; all others are optional. For full details, please read our Cookie Policy.
6. Data Security
We implement industry-standard technical and organisational measures to protect your data, including:
- TLS 1.3 encryption for all data in transit.
- AES-256 encryption for sensitive data at rest.
- Role-based access control and two-factor authentication for staff systems.
- Regular third-party security audits and penetration testing.
- Incident response procedures with mandatory breach notification within 72 hours where required by law.
No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
7. Data Retention
We retain personal data for as long as your account is active or as needed to provide services. Specifically:
- Account data: Retained for the duration of the service relationship and for 7 years after account closure for legal and tax compliance.
- Payment records: Retained for 7 years to comply with financial regulations.
- Support tickets: Retained for 3 years after resolution.
- Log data: Retained for 90 days for security and abuse investigation purposes.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of all personal data we hold about you.
- Rectification: Correct inaccurate or incomplete data.
- Erasure: Request deletion of your data, subject to legal retention obligations.
- Portability: Receive your data in a structured, machine-readable format.
- Restriction: Ask us to limit processing of your data in certain circumstances.
- Objection: Object to processing based on legitimate interests or for direct marketing.
- Withdraw consent: Withdraw consent for marketing communications at any time via the unsubscribe link in emails.
To exercise any of these rights, contact us at support@alfa-hosting.com. We will respond within 30 days.
9. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will delete it.
10. Policy Changes
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page and, for material changes, notify you by email or a prominent notice on our website at least 14 days before the change takes effect.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: